Privacy Policy

Last updated: [31 October 2026]

Who we are

This website is run by Punge Food Ltd ("Punge", "we", "us"), a company registered in England and Wales, company number 17369753, registered office The Food WorksSW, Whirlwind Road, BS24 8EF. We are the "data controller" of the personal information described below.

Questions about this policy or your data? Email us

Our promise

We only use your personal information to keep you informed about Punge: our promotions, updates, news and products. We never sell your data, and we never share it with anyone for their own purposes. You can unsubscribe at any time.

What we collect

•      Details you give us: your email address, and your name if you choose to give it, when you sign up for updates.

•      Messages you send us: if you contact us, we keep your message and our reply so we can help you.

•      Basic technical data: such as your IP address, browser type and the pages you visit, collected through cookies and similar tools (see "Cookies" below).

We do not ask for, or knowingly collect, any sensitive personal information.

How and why we use it

Send you emails about Punge promotions, updates, company news and products, based on your consent, given when you sign up.

Reply to your enquiries, as it is our legitimate interests in running our business and helping you.

Keep our website secure and working well, and understand how it's used being our legitimate interests or your consent, where cookies require it.

Keep records we must keep by law if it is our legal obligation.

You can withdraw your consent whenever you like. Doing so won't affect anything we did before you withdrew it.

Who handles your data

We don't share your data with third parties for their own use. To run our website and emails, we use trusted service providers (Squarespace.com). They act only on our instructions, only for the purposes above, and are required to keep your data secure.

We may disclose information if the law requires us to, for example to a court or regulator.

If any of these providers store data outside the UK, we make sure appropriate safeguards are in place, such as approved international data transfer agreements.

Unsubscribing

Every email we send includes an unsubscribe link. You can also email and we'll remove you promptly. We keep a minimal record of your email address on a suppression list so that we don't contact you again by mistake.

How long we keep your data

•      Email subscribers: until you unsubscribe or ask us to delete your details.

•      Enquiries: for up to 12 months after our last contact, unless we need to keep them longer by law.

•      Website analytics data: for up to 26 months.

Your rights

Under UK data protection law, you have the right to:

•      be told how your data is used (this policy)

•      access the personal data we hold about you

•      have inaccurate data corrected

•      have your data erased

•      restrict or object to how we use it

•      withdraw consent at any time

•      ask for your data in a portable format

To use any of these rights, email us and we will respond within one month. There is no charge.

Cookies

Our website uses cookies, which are small files stored on your device. Essential cookies make the site work and don't need your consent. Analytics or marketing cookies are only used if you accept them via our cookie banner, and you can change your choice at any time. You can also block cookies in your browser settings.

Security

We take sensible technical and organisational steps to protect your data from loss, misuse or unauthorised access. No online system is completely secure, but we work to keep ours safe.

Children

Our website is not aimed at children under 16, and we do not knowingly collect their personal data.

Other websites

Our site may link to other websites. We are not responsible for their privacy practices, so please read their policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date above.

Complaints

If you're unhappy with how we've handled your data, please contact us first at [privacy email address] so we can put it right. You also have the right to complain to the UK regulator, the Information Commissioner's Office (ICO), at ico.org.uk or on 0303 123 1113.